Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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My Tech Idol By Michael Svolos

In this edition of My Tech Idol, we feature Michael Svolos, Senior Vice President and Head of Global Delivery at TekLink. In his role he is responsible for building effective and driven teams that delight customers. Additionally, he drives the strategic direction of the TekLink team, ensuring that they are poised to meet the demands of the future as they guide customers through their digital transformation journeys. Read on to see who inspires him when it comes to all things tech.

My Tech Idol is:

Margaret Hamilton

Key Terms Used in the Customer Service Industry in the USA

In a world where customers are more discerning and demanding than ever, the customer service industry has evolved into a complex and dynamic field. The ability to provide exceptional customer service is no longer just a matter of answering phone calls or responding to emails. It's about understanding and meeting the ever-changing needs and expectations of customers. To excel in this industry, professionals must be well-versed in a multitude of customer service key terms and concepts.

8 Effective Tips to Improve IT Support Engineer Resume

IT support engineer position In the realm of IT support engineering, crafting a standout resume is essential to showcase your expertise in hardware and software support. A typical IT support engineer resume should also showcase communication skills and a commitment to professional growth. Crafting a compelling resume will help you secure interviews and open doors to exciting opportunities in the dynamic world of information technology in the US market.

My Tech Idol By Chris Rogers

This edition of My Tech Idol features Chris Rogers, Chief Revenue Officer, HGS Digital. Chris oversees and is accountable for driving revenue growth by leveraging and aligning all revenue-generating departments, including Marketing, Sales, Customer Success, Customer Support and Finance. He has over 20 years of experience in the digital industry, having held several executive roles in sales management and operations management.  He previously held various executive positions for five years at Element Solutions, which was acquired by HGS in March 2018.

Meet Rory Gentry - Associate Vice President - Digital Transformation

Rory joined the HGS marketing team in January 2019. In November 2020, she moved to an account management role supporting social engagement programs. Her current client, a major multinational retail corporation, has been with HGS since 2018 and since being under Rory’s management has grown 33% in just over three years.

1. What are you currently working on?

My Tech Idol By John Yoho

As the Chief Operating Officer (COO) of HGS Digital, John plays a crucial role in overseeing and managing the day-to-day operations of the team, with a specific focus on delivering digital solutions and services to clients. His responsibilities span a wide range of areas, all aimed at ensuring smooth operations and high-quality service delivery, driving the company's growth and success in the Customer Experience industry.

My Tech Idol is:

Elon Musk

Elon Musk is known for:

Champion Every Moment with HGS USA

Setting up a workplace that balances optimal productivity and empHGS USAloyee’s best interests can often be challenging. However, at HGS USA, we are dedicated to nurturing the growth and success of our employees. With our motto, 'Champion Every Moment,' we firmly believe in recognizing and appreciating the unique contributions of each individual. By fostering a work culture and implementing policies that truly embody our beliefs, we prioritize innovation, collaboration, and above all, empathy.

10 Strong Fundamental Tips to Build Resilience at Work

In today's fast-paced and challenging work environments, resilience has become an essential trait for success. This is particularly true for professionals pursuing a career in a digital customer experience (CX) organization. Building resilience at work not only helps you navigate through tough situations but also enables you to bounce back stronger and thrive amidst adversity. Resilient individuals possess the ability to adapt, remain focused, and maintain their well-being in the face of stress and pressure.

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