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Explore expert tips to ease your pre-interview anxiety. From researching the company and understanding the role to mastering common interview questions and non-verbal communication, we've got you covered. Tune in now to level up your interview game and secure any position in the dynamic world of BPO.
Black History Month is a chance to remember and teach pride and heritage to a younger generation that didn’t have to suffer the atrocities but to remember those who paved the way. They didn’t have to pick cotton in the heat of the day for little or no wages, while their white counterparts received an education. They didn’t have to eat in separate places or having to fear for their life because minorities wanted to be treated as equals with the same rights as white Americans.
The winds of change are sweeping through the realm of customer service, compelling call centers in the USA to embark on a transformative journey – one defined by digital technology
What is your current Position at HGS?
Team Lead
What other positions have you held at HGS?
In this edition of My Tech Idol, we feature Michael Svolos, Senior Vice President and Head of Global Delivery at TekLink. In his role he is responsible for building effective and driven teams that delight customers. Additionally, he drives the strategic direction of the TekLink team, ensuring that they are poised to meet the demands of the future as they guide customers through their digital transformation journeys. Read on to see who inspires him when it comes to all things tech.
My Tech Idol is:
Margaret Hamilton
In a world where customers are more discerning and demanding than ever, the customer service industry has evolved into a complex and dynamic field. The ability to provide exceptional customer service is no longer just a matter of answering phone calls or responding to emails. It's about understanding and meeting the ever-changing needs and expectations of customers. To excel in this industry, professionals must be well-versed in a multitude of customer service key terms and concepts.
IT support engineer position In the realm of IT support engineering, crafting a standout resume is essential to showcase your expertise in hardware and software support. A typical IT support engineer resume should also showcase communication skills and a commitment to professional growth. Crafting a compelling resume will help you secure interviews and open doors to exciting opportunities in the dynamic world of information technology in the US market.
This edition of My Tech Idol features Chris Rogers, Chief Revenue Officer, HGS Digital. Chris oversees and is accountable for driving revenue growth by leveraging and aligning all revenue-generating departments, including Marketing, Sales, Customer Success, Customer Support and Finance. He has over 20 years of experience in the digital industry, having held several executive roles in sales management and operations management. He previously held various executive positions for five years at Element Solutions, which was acquired by HGS in March 2018.
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