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SA9 KPIs to Measure for Remote Customer Service Success
Essential KPIs to Measure Remote Customer Service Success.
These are the best remote customer service KPIs that you can use to measure your succes
Explain Business Process Management
How to explain Business Process Management (BPM)?
In the current business environment, streamlining operations and optimizing workflows i
10 Tips to help you survive the corporate life
Let’s discover essential tips to help you thrive as a fresher in the corporate world. We'll explore everything from understanding your company culture to mastering professional etiquette. Learn how to make a strong first impression, become a time management pro, and set achievable goals. These are just some of the amazing tips you'll discover to excel in your new role and environment. Tune in now and navigate the corporate world with confidence.
How Tech is Transforming Contact Centers
Excellent customer experience (CX) is now a need rather than a luxury. Companies that prioritize a seamless and effective customer experience have a higher chance of building brand loyalty and succeeding in the long run. In a recent Forbes article, Venkatesh Korla, CEO - HGS Americas, discussed the latest tech adoption trends in contact centers.
A Look at Thriving Tech Careers in HGS USA
Inside HGS: A Look at Thriving Tech Careers in HGS USA
In the dynamic digital world, staying at the forefront demands a workforce that thrives on innovation and collaboration. HGS, a trailblazer in the tech industry, excels at cultivating such an environment. This article provides a comprehensive exploration of HGS, delving into its diverse career opportunities, collaborative culture, and the transformative impact it achieves through technology.
7 Key Generative AI Challenges and Their Possibilities
The world of customer service is on the cusp of a revolution. Generative AI, a powerful technology capable of creating entirely new content – from text and speech to images and code – holds immense potential to transform contact center operations. But before diving headfirst into this exciting new frontier, it's crucial to understand the challenges that lie ahead.
What is Digital Transformation? An Insider's Guide
The business landscape is continually transforming, with technological advancements reshaping the way organizations operate. Amidst this evolution, the term ‘digital transformation’ has emerged as a pivotal force driving change across industries. This term is more than just a buzzword. It's a necessary disruption that shapes the future of business in an increasingly digital world.
Career Opportunities in Contact Centers
Career Opportunities in Contact Centers
If you are an ambitious and dynamic individual seeking out the best opportunities to build your career in the c
Meet Recruiter Juan
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
Juan:I studied for 2 years at UTEP and have 22 years of call center experience.
HGS: What are some must-have qualities you look for in candidates applying to HGS?
Meet Recruiter Aaron
In this series, our recruiters speak about all that it takes to join Team HGS.
HGS: Tell us about your education and experience.
