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Regardless of your role or level of experience, criticism in the workplace is unavoidable. Although it may be uncomfortable at first, mastering the art of “how to handle criticism at work” can be a breakthrough skill that increases your confidence, enhances your emotional intelligence, and improves your professional skills. Instead of taking it personally, well-delivered criticism can be a guiding force for improvement.
A Digital Postcard to 22-Year-Old me features advice from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.
Scott MacDonald, Director, Operations:
First things first - don't skim this note!
A Digital Postcard from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.
Dinesh Charak - Senior Vice President – Legal:
Dear 22-year-old self,
Success is a journey, not a destination - embrace the experiences and enjoy the ride.
Remember, time is precious, so honor your commitments to yourself and others. Respect isn't given; it's earned through actions and understanding, and empathy will help you build meaningful connections along the way.
In today's customer-oriented world, understanding the difference between customer service and customer experience is crucial. Although closely related, they are vital in creating an image of how customers perceive your brand.
Regardless of your profession, whether you are a marketing expert, an entrepreneur, or a part of the customer service team in the USA, understanding the depth of these concepts is vital for creating long-term customer loyalty and brand value.
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