Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Customer Experience vs. Customer Service: Key Differences Explained

In today's customer-oriented world, understanding the difference between customer service and customer experience is crucial. Although closely related, they are vital in creating an image of how customers perceive your brand.

Regardless of your profession, whether you are a marketing expert, an entrepreneur, or a part of the customer service team in the USA, understanding the depth of these concepts is vital for creating long-term customer loyalty and brand value.

What Is Business Process Outsourcing and How Does It Work?

In the modern business environment, companies continually seek ways to improve efficiency, reduce costs, and focus on their core operations. One strategy that has gained significant traction is business process outsourcing (BPO). But exactly what is BPO, and how does the BPO industry work in today's fast-paced business world?

Let’s explore business process outsourcing, its types, benefits, challenges, and how it works.

Accelerating Action: International Women’s Day Special

Submitted by sonali.ojha on

Welcome to a special episode of SONIC, where we kickstart our International Women’s Day celebrations! This year, we explore why IWD remains relevant today, the importance of allyship, and how we can collectively accelerate action toward gender equality. Joining us for this discussion are Shilpa Sinha Harsh, EVP, Global Corporate Communications, CSR, DEI & ESG; Charmaine Timothy, Author & Founder, MindSpace; Sandhya Manoj, Founder & CEO, Hummingbird.

Digital Post Card by Dinesh Charak

A Digital Postcard from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.

Dinesh Charak - Senior Vice President – Legal:

Dear 22-year-old self,

Success is a journey, not a destination - embrace the experiences and enjoy the ride.

Remember, time is precious, so honor your commitments to yourself and others. Respect isn't given; it's earned through actions and understanding, and empathy will help you build meaningful connections along the way.

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