Listening to our HGS heroes celebrating Men's Day, shedding light on strength, resilience, and the importance of mental well-being is an experience that inspires us to break barriers, uplift one another, and redefine what it means to be strong. Let's unite in raising awareness, fostering honest conversations, and supporting the remarkable men in our lives. Stay tuned with us for a journey of motivation and awareness!

Explore expert tips to ease your pre-interview anxiety. From researching the company and understanding the role to mastering common interview questions and non-verbal communication, we've got you covered. Tune in now to level up your interview game and secure any position in the dynamic world of BPO.

This edition of My Tech Idol features Saravanan Thangavelu, Senior Vice President – Enterprise IT. Sara is a technologist at heart with a deep passion for Artificial Intelligence. He has not one, but four tech idols, each of whom contributed a major step in the advancement of AI. Read more as he weighs in on its impact and the figures who inspired him the most.

My Tech Idols are:

Rithwik’s responsibilities include automation project delivery, providing technical solutions, and managing the development team. He also evaluates the business process and requirements, oversees technical capabilities, and collaborates with diverse global teams on initiatives related to digital transformation and automation.

What are you currently working on?

In our first edition of My Tech Idol in 2024, say hello to Bala Loganathan, Senior Vice President – Global Delivery. Bala leads Tech Services Delivery for the HGS Digital team. Find out who inspires him when it comes to technology and more below.

My Tech Idol is:

Linus Torvalds

Linus Torvalds is known for:

Creating the Linux operating system and pioneering the open-source software movement, fostering collaboration and innovation in the tech community.

My first memory of Linus Torvalds:

In 2023, any discussion about the evolution of customer service will never be complete without mentioning artificial intelligence, omnichannel support, hyper-personalisation, and similar terms. These innovations reflect the futuristic roadmap that the BPO industry in India has created and executed with visible results.

Call centres play a pivotal role in ensuring seamless communication between businesses and their clients. As the first line of interaction, call centre agents become the face and voice of the company. In the call centre industry, excellent communication skills are paramount. They ensure clear, empathetic, and efficient customer interactions, contributing to a positive and memorable customer experience.

This edition of My Tech Idol features Sarayu Sridhar, Lead Technical Architect, Digital Experience. Sarayu leads the strategy, development, and execution of digital product roadmaps for the HGS Digital team. She collaborates closely with cross-functional teams to elevate user experience and deliver industry-leading products to users. Let’s find out who inspires her when it comes to all things tech.

My Tech Idol is:

Reshma Saujani

Reshma Saujani is known for:

In this edition of My Tech Idol, let’s look at who inspires Deepti Pawar, Senior Delivery Manager – Digital Intelligent Automation. Deepti is responsible for overseeing project delivery for business process automation for clients, identifying automation opportunities, and assisting the sales team in proposing solutions for new projects. Read about her Tech Idol below.

My Tech Idol is:

Alexander Graham Bell

Alexander Graham Bell is known for: