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Today, excelling in call centre operations is no longer a luxury; it’s a necessity. But how can you truly understand what's working and what's not within your call centre? Enter call centre analytics.
Dive into the extraordinary experience of our amazing people within HGS's inclusive and diverse culture. Explore how diversity and an inclusive environment promote a thriving workplace. Tune in now to listen to our HGS team members and their stories.
The world of customer service is dynamic and complex, with its unique customer service language and set of terms that guide the industry towards success. In a country known for its diversity, both culturally and technologically, understanding customer support terminology is essential for businesses looking to excel in delivering exceptional experiences.
The technology has undergone a seismic shift in recent years. Cloud computing has emerged as the cornerstone of modern IT infrastructure, offering businesses unparalleled scalability, agility, and cost-effectiveness. But harnessing the full potential of this powerful technology requires a specialised workforce – enter the cloud engineer.
In every industry, it is very impressive when you master certain soft skills that are universally admired and valued. Problem-solving skills are one such set of skills that every employer desires in various positions, be it customer service job, customer support, or any other. However, the ability to solve problems well doesn’t come naturally; it requires much patience, effort and consistent practice.
The digital disruptionrevolution is driving businesses to adopt technologies like SAP (Systems, Applications, and Products in Data Processing) to streamline operations, gain a competitive edge, and unlock valuable insights. SAP offers a comprehensive suite of software solutions for various aspects of business management.
The tech realm is in the throes of a seismic shift, and as we hurtle through 2024, security trends are taking centre stage in the fast-paced world of digital transformation. As software developers and engineers take the lead in this tech-driven evolution, cybersecurity has become more critical than ever.
Sujith Kumar is an assistant manager with the technical support group at HGS India. He has been with us for over six years now. He shares his growth experience with the organization here.
HGS: How has the journey been?
Listening to our HGS heroes celebrating Men's Day, shedding light on strength, resilience, and the importance of mental well-being is an experience that inspires us to break barriers, uplift one another, and redefine what it means to be strong. Let's unite in raising awareness, fostering honest conversations, and supporting the remarkable men in our lives. Stay tuned with us for a journey of motivation and awareness!
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