Multi-channel support is a customer service strategy that enables businesses to interact with customers through various communication channels such as phone, email, live chat, social media, and messaging platforms.

Live chat is a real-time messaging tool that lets customers talk directly with support agents through a company’s website or app.

An Inbound Call Center is a facility where trained agents handle incoming calls and queries from customers.

A help desk is a centralized support system that assists users in resolving issues related to technology products, software, or services

Business Process Outsourcing (BPO) is the practice of delegating specialized business functions to external experts. Companies can improve efficiency, reduce costs, and deliver a better customer experience.