What is FCR? A simple explanation for better customer support.

Escalation calls are a crucial part of maintaining service quality, ensuring customers receive timely and accurate solutions when situations become complex.

Outbound calling is when a business proactively reaches out to customers, prospects, or leads.

It refers to the way customers interact and engage with a brand across various online platforms, including websites, mobile apps, social media, and chatbots. 

Multi-channel support is a customer service strategy that enables businesses to interact with customers through various communication channels such as phone, email, live chat, social media, and messaging platforms.

Live chat is a real-time messaging tool that lets customers talk directly with support agents through a company’s website or app.