India
Canada
Colombia
Jamaica
Philippines
UK
US
SA
First Call Resolution
What is FCR? A simple explanation for better customer support.
Escalation call
Escalation calls are a crucial part of maintaining service quality, ensuring customers receive timely and accurate solutions when situations become complex.
Outbound Calls
Outbound calling is when a business proactively reaches out to customers, prospects, or leads.
Digital Customer Experience
It refers to the way customers interact and engage with a brand across various online platforms, including websites, mobile apps, social media, and chatbots.
