Meet Our Trainers: Monique Guenette

In this series, our trainers share insights into how employees grow with HGS.

Name: Monique Guenette
Designation: Master Trainer and Quality Analyst with Canada Post
Department: Training and Quality Team 
Location: Timmins Working From Home

1. Please tell us about yourself and your experience so far as a trainer?

   I have been a trainer with HGS for 10 years and I find that the best part is being one of the first faces of HGS. I get to meet the new hire agents and develop a great relationship with them. I can showcase the company in a positive way by leading examples of what a great agent looks like and sounds like.

2. What’s a pro-tip you would share with those attending your training sessions?

   Communication is key! I cannot help you if I do not know what is going on.

3. What about HGS do you share with your trainees?

   It is a great place to meet new people from all over Canada with great benefits.

4. What are you known for among your trainees?

   Thinking outside of the box when faced with a challenge.

Want to kick-start your journey with inspiring trainers like this? Explore exciting call center jobs in Canada and discover open roles at HGS to join our growing team today!