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Who We Are

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

Life At HGS

Canada

At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.

Meet Our People

As organisation that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.

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Colette's 10-year experience with HGS Canada

Colette

Customer Service Representative, HGS Canada

I'm celebrating 10 years of service this year, and I'm very proud of it. At HGS, we are like family and truly care about the people around us. The support and encouragement in my time here has been outstanding, and I look forward to the coming years with HGS.

George's four-year HGS journey

George

Operations Manager, HGS Canada

I have been with HGS since January of 2015, and I started as an agent for a French cable queue. I got the role of Team Leader in March 2017 and I've been supporting teams of bilingual agents in multiple queues. Through my work here at HGS with our clients, I have learnt many lessons in leadership. I can proudly say that I have done justice to every position I have held in my time here.

Work@Home

You can work with us right from the comfort of your home! Our people are our biggest investment, and they are the voice and heart of our business. As a W@H employee, you need not come in to the office to grow with HGS.

Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.

Careers At HGS

At HGS, our sole focus is on the skills you will bring to our table and the ones you will learn with us. We are excited about what we can do here, together. Join us.

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