Who We Are

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

Life At HGS


At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.

Meet Our People

As organisation that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.



Team Leader, HGS Canada

I started with HGS as a Customer Service Agent in 2005 and it has been a very good career choice for me. Our HGS team has been growing quickly and I have been able to continue my career journey with them. The incentives are great, the hours fit my schedule and it’s close to home. I have even referred two of my close friends!

Elizabeth Torrance

Elizabeth Torrance

HR Generalist, HGS Canada

I like the atmosphere here. There is always something going on: holiday decorations, the bake sales, soup and sandwich lunch days, and hot chocolate when it is bone-chilling outside to name a few.


You can work with us right from the comfort of your home! Our people are our biggest investment, and they are the voice and heart of our business. As a W@H employee, you need not come in to the office to grow with HGS.

Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.

Careers At HGS

At HGS, our sole focus is on the skills you will bring to our table and the ones you will learn with us. We are excited about what we can do here, together. Join us.