Are you ready to embark on an exciting career as a Customer Service Advisor? Our team seeks proactive individuals to manage logging, identification, and arranging defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. In this role, you will handle inbound and outbound calls, as well as email communication, logging case details such as police station, duty scheme, detainee name, and offense type. You will also communicate with law enforcement regarding various crime types, which can vary in severity. We offer comprehensive training and support to ensure you can manage and handle sensitive information effectively.  

Seize this opportunity to join DSCC and develop a rewarding career in customer service and make a positive difference in the lives of those in police custody. Night shift positions available. Work a 4 days on, 4 days off rotation over an eight-week cycle, totaling 37.5 hours per week, from 20:00 to 08:00. Apply today to register your interest! 

HGS Champions a Coaching Culture:

HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.