Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

A

Automatic Call Distributor

An Automatic Call Distributor (ACD) system facilitates smooth and efficient customer communication b...

B

BPO

Business Process Outsourcing (BPO) involves delegating specific business tasks—such as customer supp...

E

Escalation Call

Escalation calls are crucial in customer support settings, guaranteeing that sensitive or complex is...

F

First Call Resolution

First Call Resolution (FCR) is a crucial performance metric in customer support. It indicates the ef...

H

Help Desk

It acts as the primary point of contact for users needing assistance with problems, incident reporti...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

A

  • Automatic Call Distributor

B

  • BPO

E

  • Escalation Call

F

  • First Call Resolution

H

  • Help Desk
Glossary Test

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