Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Blog

CX Day Thoughts- Brand-behind-the-Brand Storytelling

By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.    

Ultimately, storytelling is at the heart of good customer experience (CX).

"We create connections, start conversations, and encourage engagement with service excellence, innovation, and ambassadorship to build and retain affinity and drive real outcomes. Today we want to take a CX Day and Customer Service Week moment to thank all—from our talented agents to our clients and their customers—for their part in our story."

Read the full blog published on TeamHGS.com

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