Outbound Calls

Introduction

Outbound Calls are calls going out to customers. They are usually for sales, follow-ups, or reminders. Outbound Calls are considered a great way to increase sales and connect with customers in a proactive way.

What is the Role of Outbound Calling

Outbound calls are often used to:

• Find new customers for the business
• Promote a product or service
• Follow up with existing customers to upsell and offer new deals
• Research to understand customer needs

Outbound calls also help get feedback from customers. Know more about why customer feedback is important to a business.

What is the Difference Between Inbound and Outbound Calls?

The main difference between inbound vs outbound calls lies in the fact who starts the conversation.

• The customer calls the business in inbound calls, whereas in the outbound calls, the business calls the customer.
• Inbound calls are reactive, whereas outbound calls are proactive.
• Inbound calls ask for help, make inquiries, get support; whereas outbound calls are used for selling, follow up, and gather feedback.

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