Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

A

Automatic Call Distributor

An Automatic Call Distributor or an ACD system is a call-routing feature that sorts incoming ca...

B

BPO

BPO, or Business Process Outsourcing, is the practice of entrusting specific business functions to e...

D

Digital Customer Experience

Digital customer experience mainly refers to customers' interaction with businesses or organisations...

E

Escalation Call

An escalation call in a call center is the process of forwarding a contact, to a supervisor or more ...

F

First Call Resolution

First call resolution or FCR measures the call center’s percentage of customer inquiries resolved on...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

A

  • Automatic Call Distributor

B

  • BPO

D

  • Digital Customer Experience

E

  • Escalation Call

F

  • First Call Resolution
Glossary Test

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