Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

B

BPO

Business Process Outsourcing (BPO) is the practice of delegating specific business functions to exte...

E

Escalation Call

A call escalation in call center jobs refers to the process of transferring a customer’s concern fro...

F

First Call Resolution

First contact resolution, or FCR is the percentage of support tickets that the customer service agen...

H

Help Desk

A help desk is a centralized system that businesses use to manage and resolve customer inquiries and...

I

Inbound Call Center

What Is an Inbound Call Center | Glossary | JoinHGS South Africa...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

B

  • BPO

E

  • Escalation Call

F

  • First Call Resolution

H

  • Help Desk

I

  • Inbound Call Center
Glossary Test

Step into innovation.
Shape intelligent solutions.
Define what’s next.

Job Openings & Hiring Events | Industry Insights | Career Development Blogs | Growth Stories