SA
Canada
Colombia
India
Jamaica
Philippines
UK
US
Experience Intelligence
with us.
with us.
About Us
HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. We combine automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the entire customer lifecycle, from digital customer care and advanced contact center solutions to back-office operations and HR outsourcing. A part of the multi-billion-dollar Hinduja Group, HGS operates across 10 countries with 18000+ employees and 30 delivery centers.
Purpose | Vision | Mission
We innovate and optimize to empower our clients for sustained success in the moment economy and beyond.
Purpose
We enrich lives through exceptional experiences to connect, empower, and inspire people.
Vision
To be the most trusted partner for clients driving global business transformation to create intelligent experiences.
Mission
Enrich lives by delivering intelligent experiences:
- Empowering people to be agile and responsible
- Leveraging AI led technology to develop innovative and differentiated solutions
- Unlocking value through strategic partnerships to drive competitive advantage
Our Values
Our shared values guide every individual, intent, and interaction and encourage everyone at HGS to deliver their best work every day.
Our word is our bond.
We deliver on our promises every time.
We raise the bar higher and higher.
Continuous innovation is in our DNA.
Your success is our success.
We align everyone and everything needed to achieve our shared goals together.
We work to give.
We care for our planet and our people, clients, and partners.
Together, we progress.
We embrace differences and foster an environment of mutual trust respect, and equality
Our Values are underpinned by our HGS SA Behaviours
Influencing
Understanding others and mastering persuasion with accountability and dedication.
Managing Change and Transformation
Embracing, adapting, and driving change while staying accountable and committed.
Partnerships & Relationships
Building loyalty, trust and growth that leads to outstanding service.
Business Appreciation
Driving fresh ideas, challenging the norms, with a commitment to delivering impactful results
Teamwork and Collaboration
Building trust and working with others to achieve success.
Leading Teams
Inspiring and supporting people to be their best, creating a culture of trust, appreciation, and results-driven success.
Driving & Delivering Excellence
Having challenging goals in place enhances performance and drives the desired outcome.
This is what it means to be part of HGS - a place where behaviours and values aren't just words, but the essence of our collective identity as a company. This is not just who we are; it's the outstanding HGS experience we share with our communities, clients, and partners every day.
Locations
Our global footprint spans nine countries, reflecting our commitment to delivering exceptional customer experience solutions to clients worldwide. Our global customer experience centre network across the U.S., UK, Canada, India, Jamaica, Australia, Colombia, South Africa, and the Philippines offers diverse cultural experiences and abundant professional and personal growth opportunities.
- Bengaluru
- Mysuru
- Visakhapatnam
- Hyderabad
- Mumbai
Awards and Recognitions
Accolades come your way when you are dedicated to championing a winning workplace culture that values people and their contributions.
Why Choose HGS
People-Centric
Culture
Culture
Global Reach
Local Impact
Local Impact
Inclusive and
Diverse Workforce
Diverse Workforce
Community
Engagement
Engagement
Learning and
Development
Development
Innovative Career
Paths
Paths
Recognition and
Rewards
Rewards
Employee Support
and Wellness
and Wellness
