Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Blog

Meet Trainer: Arun Adhikary

In this series, our trainers share insights on how employees grow with HGS.

Tell us about your education & experience.

I am an Arts graduate, with an overall experience of 12 years in the customer service industry. Of the 12 years, I have been working in training for 10.5 years with giant players of telecom and non-telecom. I’ve been with HGS for the past five years now.

What is something about HGS that you highlight to trainees?

At HGS, we predominantly hire candidates who are new to the job market. So, ours is a young team that gets an opportunity to work with young management. The interactions are easy-going and friendly, in turn positively impacting mentoring, supervising and counselling. Moreover, the customer service sector is advantageous as it helps many individuals pace themselves in their career. Most of our employees have grown from the role they have joined into what they currently handle. I could also be an example—I joined as a Deputy Manager for one centre, and now, I’m managing training across India. So, learning is in abundance at HGS, transforming many novices into experienced professionals, and the experienced, experts.

HGS transforms novices into experienced professionals and the experienced, into experts.

How do you make learning easy for new hires?

At HGS, we believe there is no one set way to teach or learn. We try out several methods of delivery that help our trainees learn a product in the best possible way. As trainers, it is our responsibility to filter difficult aspects of any product and make them easy to learn.

What is the key to your success?

I believe in hard work. Work is Karma, and if we do it right, success should follow.

What would be your message to candidates in telecom customer service?

Focus on self-development every day with customer centricity and the right attitude.

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