Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

A

Automatic Call Distributor

It is a telephony system that routes incoming calls from customers to the most suitable agent or dep...

B

BPO

Business Process Outsourcing (BPO) is when companies partner with external experts to manage specifi...

D

Digital Customer Experience

Digital Customer Experience means how customers feel and interact with a brand through digital chann...

E

Escalation Call

 It is a customer service interaction that is transferred from an agent to a higher-level repre...

F

First call Resolution

It is a key metric used to evaluate how effectively a call center resolves customer issues during th...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

A

  • Automatic Call Distributor

B

  • BPO

D

  • Digital Customer Experience

E

  • Escalation Call

F

  • First call Resolution
Glossary Test

Descubre lo que significa ser un campeón de la innovación

Ofertas de empleo y eventos de contratación| Perspectivas del sector | Blogs de desarrollo profesional | Historias de crecimiento

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