This is the social age, and today, social media customer care is an integral part of gaining, retaining, and growing customers. Brands now receive millions of interactions on social media every day. As such, customer service has also come to social media. The vast popularity and use of social media combined with an easy to use system, where a customer can simply log in to their social media page and text their grievances on the organization’s social media page. This negates the hassle of calling, waiting, and other things.

Have these 3 qualities? You will be a sought after ‘social care executive’!

They say ‘a brand exists in the minds of consumers.’ It takes years of careful hard work to build that ‘position’ in the minds of customers – feelings and experiences customers associate with a brand’s products and services. Successful brands ensure that every time a customer interacts with their brand, they fulfil this innate expectation. As contact canter executives, when you represent a brand, you have an excellent opportunity to elevate this ‘position’ to an even higher level with every customer conversation that you have.

The corporate world is full of opportunities. Each year millions of candidates become part of it. Anybody with the right attitude and mindset can do well. As they say, “Well begun is half done”—if you start this journey on the right note, it will help you transition and settle into the corporate life faster. Here are a few tips as you embark upon this exciting ride!

Initial Processes and Documentation