***NOTE: Candidates MUST be residing in Waterloo Ontario, Canada. We are not offering relocation to those who want to transfer to Waterloo to take on this role.***

Purpose:The Fulfillment Specialist is an integral link between HGS and the Work@Home teams to coordinate all aspects of equipment ranging from initial New Hire shipping to replacement shipping to returns. In addition, the Fulfillment Specialist will drive cost efficiencies by organizing and innovating processes on a regular basis. The Fulfillment Specialist must work with all stakeholder groups as equipment shipping and management affects multiple groups, therefore a strong communication network must be adhered to

Reports to:This position reports to the Manager of Remote IT Support and Fulfillment

Responsibilities:

• This is an on-site role
• Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed quickly
• Ensure equipment shipped to New Hires are accurately assembled; addressed; and contain the proper assembly instructions and HR forms
• Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way. Continually build relationships with shipping companies to identify improvement and cost opportunities
• Work with HR and other stakeholders, strive to have 100% of equipment returned from agents that have left HGS by coordinating communication and return processes/steps
• Provide regular reports to understand Equipment on hand; Equipment awaiting return from employees; and cost of shipping and packing materials
• Maintain cost associated files to understand and drive cost efficiencies. Make recommendations where applicable and drive implementation of agreed upon recommendations
• Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group
• Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles
• Work with stakeholders to find solutions to unique situations, be a problem solver by utilizing knowledge and resources to effectively overcome obstacles
• Understanding capacity plans, proactively advise of low inventory or other issues that may affect providing equipment for current and future hiring classes
• Maintain and enhance communication ‘triggers’ with Technology to quickly and accurately ship replacement equipment thereby minimizing the non-billable downtime

Qualifications:

• Must be willing to work on-site in Waterloo
• High school diploma (equivalent) or a combination of high school and relevant experience
• Can do attitude working with Stakeholders to overcome obstacles and respond to enquiries
• Upbeat, friendly personality, and pleasing phone voice – no matter what time of the day
• Professional demeanor, dependable, punctual and consistent
• Impeccable organizational and time management skills
• Experience in gathering data, compiling information, and preparing reports
• Demonstrated good judgment and initiative
• Proven success effectively interacting with all levels of an organization
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must
• Flexibility to work in a 7 day, 365 day work environment