Meet Our People


Who better to tell you about us than our people?

At HGS, we have collaboratively discovered the power of teamwork and how this helps unlock each of our strengths. When you join us, you will be a part of a supportive team, an atmosphere that encourages you to take on new challenges, and countless opportunities to realise your potential as we unite for a common goal—great customer service.


Regional Training & Quality Manager

My favorite thing about working at HGS is the incredible opportunity the company has given me for growth and advancement. They have seen my potential and encouraged me to develop it by trusting me with increasing responsibilities, letting me take on and own tasks as well as projects. When I began my journey at HGS, I was a representative taking calls. In time, I applied for a Quality Analyst position and was successful. This was a steppingstone to further my knowledge and hone my skill which would allow me, in time, to be confident enough to apply for the Regional Training and Quality Manager, which is my current role today.

George's four-year HGS journey


Director of Operations

HGS has truly been a game-changer in my professional journey. They consistently invest in their employee’s growth and development, providing opportunities for learning and advancement. The company's commitment to pushing boundaries and embracing digital innovations has challenged me to constantly evolve and be better, enabling me to thrive in this ever-changing digital landscape. I am grateful for the support and opportunities HGS has provided, and I am excited to be part of an organization that embraces the future of work.

Kimberly's ReadyNow training experience at HGS Canada


Senior Manager Client Services

HGS has been an amazing work family for the past 11 years that I have been employed. We pride ourselves on hiring from within, and this is how I did get to move up from a Regional Training and Quality Manager to a Senior Manager of Client Services. The staff we can work with and learn from are exceptional. I am proud to say that I couldn’t be happier with this HGS Family.

Ghislaine's growth story with HGS


Bilingual Customer Service Representative

Lorsque je cherchais un emploi après avoir quitté mon emploi précédent, je ne pensais pas qu'un centre d'appels était le bon choix. Cependant, depuis le premier jour, je savais que c'était mon nouveau domicile. Je commence ma 4ème année de service. Je sentais que les gens autour de moi voulaient que je réussisse. Leur soutien et leurs encouragements ont été remarquables.


Recruiters Speak

Our recruiters, your first points-of-contact, are the best people to give you a wholesome picture of everything a job with HGS would entail. Catch all the pertinent points they make about life at HGS.




Every candidate must have strong communication skills, the willingness to learn, and a positive attitude to eventually become a higher performer. At HGS, we work with a variety of different clients, and as a result, we have lots of opportunities internally for growth and development.




HGS is a great opportunity for those looking for growth and stability. Some of the most important qualities that I look for are stability, the ability to communicate well, and most importantly enthusiasm about an opportunity for personal and professional growth.

Grow with HGS

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