Bilingual call centres help significantly improve the customer experience. BPO companies in Canada are increasingly offering bilingual call centre services to deliver quality customer care. If you are bilingual and proficient in French, have a passion for communication and customer service, the BPO industry can be a rewarding career path.

According to the 2016 Canadian Census, over 20% of Canada’s population has French as their native tongue. Customers who do not speak English as their first language may have trouble communicating with an English-speaking customer service professional. This can cause miscommunication and frustrate the customer and agent, leading to a bad call; and potentially losing a customer. Bilingual customer service agents who can speak French can immensely enhance the customer care experience.

Qualifications

As a bilingual customer service professional, you will be required to have excellent communication skills in English and French. In addition, you should have the ability to multitask, organize and prioritize, and have efficient time management skills. Therefore, a High School diploma is required, and post-secondary education is preferred for candidates applying to bilingual customer service positions. You must also have the flexibility to work various shifts, and strong knowledge of various computer programs is essential.

Bilingual customer service jobs involve:

• The ability to fluently communicate in French and English with customers on the phone and through email
• Respond to and manage incoming customer calls
• Aiming for first call resolution and answer customer’s queries with quick turnaround time
• Work with other customer support teams to ensure quality service

Benefits

Call centre jobs in Ontario offer you a chance to work in a stimulating environment. The constant learning opportunities ensure an upward career path. Additionally, there is the possibility of working from home, offering a great life-work balance.

Companies like HGS, Air Canada, Voxdata, Canadian Imperial Bank of Commerce are several companies and institutions offering bilingual call centre jobs in Ontario. If you are a good listener, have analytical skills, adaptability, are willing to challenge yourself, and collaborate with a team – a call centre job might be the perfect fit for you.