Who We are

TeamHGS

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionise today’s customer experience, leading our clients to the forefront of their business.

Mission, Vision, and Values

We Help You Deliver

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At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.
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Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
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Our Mission

Make our clients more competitive.

Locations

HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Awards and Recognition

We are proud to be recognised for all that we do, both for our clients and for our people.