Your Impact: As a Customer Sales Representative, you will have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.  

So, what does a day in life of a Customer Sales Representative look like? 

Communicate with customers through inbound calls. You’ll sell, upsell, and cross-sell, identify the unique needs of each customer. Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more.  

Identify customer needs through active listening to answer questions and make product recommendations based on the customers'' needs. 

No customer prospecting. No outbound calling. We will do that for you! Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment. Your goal is to close the sale in just one call by using a consultative and customer-focused approach.  

Use multiple computer systems to research products, services, common problems and solutions offered 

Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time 

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service 

Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators.