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SAMichael Licare is the Director of Operations at HGS USA - El Paso, TX. He shares his experience with the organization here.
What is the greatest lesson in leadership that you’ve learnt at HGS?
Listen to understand, not to reply. If you truly take the time to hear the concerns of your staff, you will uncover actionable items that, when taken seriously, can change the entire culture of the workplace. Listening well helps leaders make better decisions and build stronger teams because people feel heard and valued./p>
What are factors at HGS that have helped you in your career journey?
Working with a team of talented, passionate individuals who genuinely care and strive for success has made my career journey at HGS truly meaningful and rewarding. There is no shortage of people who want to see you succeed — colleagues readily stop to provide help whenever you ask. Everyone embraces the spirit of teamwork and camaraderie, always willing to jump in and lend a hand with whatever challenge you’re trying to solve.
What would be your message to prospective employees? Share something that makes HGS a great place to work, according to you?
At HGS, the sky’s truly the limit. While we’re powered by cutting-edge, evolving technology and a global presence, what truly sets HGS apart from other BPOs is our people. Our culture is built on support and recognition — hard work never goes unnoticed. As our portfolio continues to grow and evolve, it creates endless opportunities for career advancement and personal development.
Ready to shape your own success story at HGS? Join a team that values your voice, supports your growth, and celebrates every achievement. Explore Careers at HGS USA
