Meet Trainer Joseph

In this series, our trainers share insights on how employees grow with HGS.

HGS: Tell us about your education and experience.

Joseph: I went to Washington High School, and graduated in 2007. Through the many jobs I’ve worked in, I have found that I thrive when dealing with people and using my communication skills. I did attend Bradley University—I could not complete my degree as I needed to take care of my mother who was sick at the time. In my career, I’ve done everything from driving a cement mixer to selling insurance to where I am now!

HGS: What are you known for among your trainees?

Joseph: I would say my trainees know that I am going to bring a sense of humor to our training class. I try to keep everyone not just learning, but entertained, as well. I also try to keep everyone engaged by giving them positive feedback whenever possible. Keeping morale up can help with learning any new system or skill. So, being patient as a trainer helps new recruits with tough situations on the floor.

HGS: What’s a pro-tip you would share with those attending your training sessions?

Joseph: I train new hires for one of our accounts at HGS USA. We have an extremely short training cycle. Since we don’t have the opportunity to miss any time in training, patience to learn is as important as attendance in sessions. A major thing that is specific to our account is that we take no phone calls. We operate strictly on text and chat, which is a huge advantage for the morale of the representatives on the floor. However, we do have to remind them that we don’t have voice inflection or vocal tone, so it is incredibly important that we say exactly what we mean to our customers. There is a high chance of misinterpretation on text, which is a challenge for our account in itself.

A major thing that is specific to our account is that we take no phone calls. We operate strictly on text and chat, which is a huge advantage for the morale of the representatives on the floor.

However, we do have to remind them that we don’t have voice inflection or vocal tone, so it is incredibly important that we say exactly what we mean to our customers. There is a high chance of misinterpretation on text, which is a challenge for our account in itself.

HGS: What about HGS do you share with your trainees?

Joseph: I tell them about the ample opportunity there is to move up in the company if one puts in hard work and dedication. At HGS, I have seen that it doesn’t take long for a skilled employee to move up the ladder. As a global company, HGS offers employees many prospects for career development.

At HGS, we believe opportunities for growth have no limits, and the scope for improvement is always wide. Come and work with us to find what we can together.