Innovate & succeed with our values
#ChampionEveryMoment
Championing Customer Success Through Our People
A digital-first, people-centric organization transforming customer experiences (CX)
At HGS, we combine the latest in automation, analytics, and artificial intelligence with top-notch talent and deep domain expertise to deliver exceptional business results in the realms of digital customer experience, back-office processing, contact centres, and HRO solutions.
Shaping the future of our client's businesses by striking the perfect balance of people and technology
As technology and customer expectations evolve rapidly, HGS is at the forefront of shaping the future of digital CX. Whether you are a seasoned professional looking to surge ahead or someone just starting a CX career, at HGS, you can look forward to a dynamic and rewarding journey, with the opportunity
Get ready to champion every moment!
The culture at HGS offers a continuous learning opportunity that is conducive to the growth of everyone. We value people who can infuse abiding passion and fresh perspectives into the equation. We are committed to supporting our people with policies that encourage work-life balance. and enable personal triumph. With us, you get a workplace that enables personal triumph and being part of something phenomenal every day. Get ready to champion every moment!
Mission | Vision | Values
We innovate and optimize to empower our clients for sustained success in the moment economy and beyond.
Our Mission
Innovate, optimize, and grow our clients’ businesses with the perfect balance of technology and people.
Our Vision
Be the world’s leading expert in transforming customer experiences for the most admired brands.
At Our Core
Our employees, our clients, and their customers are at the heart of everything we do.
Our Values
Our shared values guide every individual, intent, and interaction and encourage everyone at HGS to deliver their best work every day.
Our word is our bond.
We deliver on our promises every time.
We raise the bar higher and higher.
Continuous innovation is in our DNA.
Your success is our success.
We align everyone and everything needed to achieve our shared goals together.
We work to give.
We care for our planet and our people, clients, and partners.
Together, we progress.
We embrace differences and foster an environment of mutual trust respect, and equality
Our Values are underpinned by our HGS SA Behaviours
Influencing
Understanding others and mastering persuasion with accountability and dedication.
Managing Change and Transformation
Embracing, adapting, and driving change while staying accountable and committed.
Partnerships & Relationships
Building loyalty, trust and growth that leads to outstanding service.
Business Appreciation
Driving fresh ideas, challenging the norms, with a commitment to delivering impactful results
Teamwork and Collaboration
Building trust and working with others to achieve success.
Leading Teams
Inspiring and supporting people to be their best, creating a culture of trust, appreciation, and results-driven success.
Driving & Delivering Excellence
Having challenging goals in place enhances performance and drives the desired outcome.
This is what it means to be part of HGS - a place where behaviours and values aren't just words, but the essence of our collective identity as a company. This is not just who we are; it's the outstanding HGS experience we share with our communities, clients, and partners every day.
Locations
Our global footprint spans nine countries, reflecting our commitment to delivering exceptional customer experience solutions to clients worldwide. Our global customer experience centre network across the U.S., UK, Canada, India, Jamaica, Australia, Colombia, South Africa, and the Philippines offers diverse cultural experiences and abundant professional and personal growth opportunities.
- Bengaluru
- Mysuru
- Visakhapatnam
- Hyderabad
- Mumbai
Awards and Recognitions
Accolades come your way when you are dedicated to championing a winning workplace culture that values people and their contributions.
Why Choose HGS
People-Centric
Culture
Culture
Global Reach
Local Impact
Local Impact
Inclusive and
Diverse Workforce
Diverse Workforce
Community
Engagement
Engagement
Learning and
Development
Development
Innovative Career
Paths
Paths
Recognition and
Rewards
Rewards
Employee Support
and Wellness
and Wellness
