Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

A

Automatic Call Distributor

 An Automatic Call Distributor (ACD) system facilitates smooth and efficient customer communica...

B

BPO

Business Process Outsourcing (BPO) is the practice of partnering with external experts to handle spe...

D

Digital Customer Experience

It refers to how customers connect with a brand through digital platforms like websites, apps, chatb...

E

Escalation call

  It is a customer service interaction that is transferred from an agent to a higher-level...

F

First Call Resolution

Understand First Call Resolution and its impact on customer satisfaction....

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

A

  • Automatic Call Distributor

B

  • BPO

D

  • Digital Customer Experience

E

  • Escalation call

F

  • First Call Resolution
Glossary Test

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