Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

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H

Help Desk

A help desk is a support service that helps users fix problems, answer questions, and get assistance...

I

Inbound Call Center

An Inbound Call Center is a facility where trained agents handle incoming calls and queries from cus...

L

Live Chat

Live chat is a real-time online tool that lets customers talk directly with support agents through a...

M

Multi-Channel Support

The Philippines is known as one of the world’s leading hubs for customer experience and business pro...

O

Outbound Calls

These calls are initiated by a business or its representatives to customers. ...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

H

  • Help Desk

I

  • Inbound Call Center

L

  • Live Chat

M

  • Multi-Channel Support

O

  • Outbound Calls
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