Chatbot

Chatbot Meaning: A chatbot is a software application that uses predefined rules or artificial intelligence to communicate with users through text or voice interfaces.

What is Chatbot?

Chatbots act as virtual assistants that answer questions, guide users, and provide support across websites, apps, and messaging platforms, often without human intervention.

How Chatbots Work

Chatbots work by processing user input using natural language processing (NLP). Rule-based chatbots follow set scripts, while AI-powered chatbots learn from data to improve responses over time.

Benefits of Chatbots for Businesses

Chatbots reduce response time, operate 24/7, and lower support costs. Customer service chatbots improve user satisfaction by handling common queries instantly and consistently.

Chatbot Use Cases and Examples

Common use cases include customer support, lead generation, order tracking, appointment scheduling, and FAQs in retail, banking, and healthcare.

Chatbots are becoming essential digital tools, driving efficiency and innovation while creating demand for new skills and tech jobs in the USA and globally.