Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

B

BPO

Business Process Outsourcing (BPO) is the practice of delegating specialized business functions to e...

D

Digital Customer Experience

It refers to the way customers interact and engage with a brand across various online platforms, inc...

E

Escalation call

Escalation calls are a crucial part of maintaining service quality, ensuring customers receive timel...

F

First Call Resolution

What is FCR? A simple explanation for better customer support....

H

Help Desk

A help desk is a centralized support system that assists users in resolving issues related to techno...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

B

  • BPO

D

  • Digital Customer Experience

E

  • Escalation call

F

  • First Call Resolution

H

  • Help Desk
Glossary Test

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