Frequently Asked Questions (FAQs):
Q: I've submitted my application, now what?
A: Our hiring team reviews hundreds of great applications daily and works hard to contact qualified candidates as soon as an appropriate position becomes available. If you would like to follow up on your application or just ask some questions feel free to check in with us via Facebook Messenger or chat with us on www.JoinHGS.com
Q: When can I start?
A: The application and hiring process takes approximately 5 days to complete.
- We conduct an initial telephone interview using the same technology you will be using HGS Work@Home team member.
- We provide a series of assessments for you to complete from the comfort of your own home.
- We do require a completed criminal background check, drug screen, as a condition of employment.
Q: Where will I have to go to sign off on my employment offer and any other necessary forms?
A: Nowhere! We use a secured program (DocuSign) that allows us to electronically issue your contract and other corresponding documents. You will have the opportunity to review, save, and agree virtually on your offer.
Q: Are there any requirements I am responsible for?
A: Yes, you are required to supply:
Internet Service Requirements:
- High-speed internet – Within close proximity to your workspace, the internet will need to be hard-wired to the computer HGS has provided, you cannot use a router. Wireless is not supported by our technology platform
- Satellite or Point to Point Internet connections cannot be utilized for this program
- Your internet speed will be tested during the interview stage to ensure the upload and download speed are able to support the work you will be doing. Your local internet service provider may be able to enhance your service if the initial test falls below requirements.
Q: Will I be reimbursed for my internet costs?
A: You are responsible for internet costs.
Q: Will I be able to use my current laptop for the position?
A: We supply a computer at no cost to you.
Q: Will someone help me set up my equipment?
A: Included in the equipment shipment sent to you will be detailed instructions on how to assemble. We will also, prior to you beginning your HGS career, provide a virtual session with you to ensure your equipment is set up properly.
Q: You're going to send me a webcam? Will I be able to see customers while I'm talking to them?
A: No, the webcam will be used for internal training, support, coaching, and team meetings. To promote our supportive culture, a webcam is an excellent way to keep in touch.
Q: Where will I complete my training before I actually start working from home?
A: You will complete your training from the comfort of your own home! You will be in a virtual class with your new team members with a designated trainer assisting in providing the knowledge and material required to ensure your success.
Q: What kind of calls can I expect to be taking?
A: Customers may require your assistance with basic account updates, or a general inquiry.
Q: What kind of support will I have should I run into any issues or require assistance?
A: You will always have team support readily available through secured chat, telephone, or email.
Q: What does scheduling look like?
A: All scheduling is based on client requirements.
Q: I know a few people who may be interested in working at HGS. Are there any incentives for me as a work at home employee to refer friends and family?
A: Absolutely! Our lucrative referral program is available to ALL employees from day one of training. You can submit your referrals through our internal website.
