Live Chat

What is a Live chat?

Live chat is an interactive communication tool that allows customers to engage in real-time conversations with representatives or customer service agents. Unlike traditional communication channels, Live Chat offers quick turn around, enabling users to receive instant responses and support without the need of longer wait times.

Various types of Live Chat

Based on the chat's purpose, such as providing information or handling complex support, or the delivery method; the various types of Live Chat in customer service jobs include -

• Chat Widget
• AI-Powered Chatbots
• Hybrid Live Chat
• Messaging Apps
• Omnichannel Platforms

Benefits of Live Chat

Live Chat enhances customer service in several ways:

• They provide immediate answers.
• Customer inquiries can be addressed 24x7.
• Personalized interactions by utilizing real-time customer data and behaviour.
• Customer service agents handle multiple chats simultaneously.
• Contribute to increased sales.
• Businesses can build stronger relationships with their customers

Live Chat Best Practices

Live Chat is a tool for communication. But businesses can achieve much more with it if they use it wisely.

• Opt for a personalized approach that customers love.
• Use it for proactive customer service.
• Prompt replies are essential for the success of customer service.
• Ask customers to review the service right after the chat has ended.