Philippines
Canada
Colombia
India
Jamaica
UK
US
SAHere's the story of Neil, a senior associate in a large contact center in Philippines. He is a hardworking person who has always taken a keen interest in fostering continuous learning to broaden his skill set. He is always interested in exploring new avenues of training and quality management to become an improved asset to the entire contact center ecosystem.
Multi-Channel Support
The Philippines is known as one of the world’s leading hubs for customer experience and business process management. In this evolving industry, multi-channel support plays a crucial role in connecting brands with customers across different communication platforms — such as phone, email, social media, live chat, and messaging apps.
Live Chat
Live chat is a real-time online tool that lets customers talk directly with support agents through a website or app.
Inbound Call Center
An Inbound Call Center is a facility where trained agents handle incoming calls and queries from customers.
Help Desk
A help desk is a support service that helps users fix problems, answer questions, and get assistance with products or services.
BPO
Business Process Outsourcing (BPO) is the practice of partnering with external experts to handle specific business functions such as customer service, finance, HR, or IT.
