Meet Our People

Hi my name is Ronwaldo Reyes. I was a Real-Time Analyst and have recently been promoted to Workforce Administrator. Since starting to work for HGS, I have been able to develop my self-confidence with the guidance of my supervisor. I am very glad that I was able to join this organization, and I'm sure that I'll continue to grow while working with it. Yes, I've been a part of the VPO industry since 2006, and at first, I thought I already knew everything about the business. However, from day one of working here at HGS, I found out that there's still a lot to learn. With the help of my supervisor, the leaders within the organization, and my colleagues, I have been able to further develop my skills. The huddle sessions and coaching sessions that we have every week have helped me improve more in the things that I do.

Hi, I'm Marino Basconcillo. I was previously an outbound CSR. I have recently been promoted to the position of Team Lead after working for two years as a customer service representative. I must say that I have learned and understood the customer mindset. I even volunteer for training and mentoring new teammates. I believe these are a few reasons why I got promoted to a team leader role understanding teammates and their individuality helps me get the role. I'm a very passionate and hard-working person, and I continue to carry these attitudes. I think, for me, this is what really matters the most.

Seeing myself 12 years ago, I wasn't confident and was easily intimidated. I can say that HGS has helped me become confident and sociable. I've become hungry for continuous growth and passionate to become successful. In terms of opportunities, I have been given a lot, from being an SME to a team leader and now a trainer here at HGS. The company has given me the opportunity to share what I've learned, learn from them, and as well as share these opportunities with the future leaders of HGS.

Hi, my name is Maria Socorro Paz Cubelo. I was an Assistant Team Leader before and was just recently promoted to customer care team leader. I believe in myself more and believe in my own capabilities. I have also developed self-awareness that helps me make better decisions at work and on a personal level. I have been provided with opportunities to share my expertise and skills with the team, which would be very beneficial to the company. And the training courses and mentoring opportunities that would help my personal growth in the company.

Hello, my name is Justin Valiente. I transitioned from a Team Lead position to working as a Real-Time Analyst. It's been four years since I started here at HGS, and three words that describe my evolution here are upward, learning, and still evolving. Many opportunities have been given to me here at HGS. Back when I was in the leadership team, we had monthly meetings and coaching sessions to enhance our skills. As a real-time analyst, we also training aligned to specifically with the CO PC.