Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

H

Help Desk

A Help Desk is a service that provides support to users of technology products or services....

I

Inbound Call Center

An Inbound Call Center is a facility where trained agents handle incoming calls and queries from cus...

L

Live Chat

A real-time communication tool that allows customers to interact directly with a company’s represent...

M

Multi-channel support

It is a customer service approach where a business connects with customers through various communica...

O

Outbound Calls

These calls are initiated by a business or its representatives to customers. ...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

H

  • Help Desk

I

  • Inbound Call Center

L

  • Live Chat

M

  • Multi-channel support

O

  • Outbound Calls
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