Barranquilla

Spanish Customer Sales

Job Code: HGS/37

Job Description

Communicate with customers through inbound calls in Spanish – that’s right, no outbound sales or prospecting required
Identify customer needs through active listening to sell and cross-sell products that meet customer needs for cable TV, Satellite TV, Internet, Phone and various other services
Take a consultative approach with customers already interested in our services and close the sale through our customer focused approach to each interaction
Use multiple computer systems to research products, services and price points that meet the needs of the customer
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

Paid Training

Refer-A-Friend bonuses

Time off – paid vacation.

Transportation – Limited Evening Free Transportation.

Career advancement in a fast-growing organization

People focused environment where you’ll make lifetime connections and friendships.

Indefinite contract

What we are looking for:

So what really makes a great Customer Sales Representative? Think of yourself as a problem solver who will have the opportunity to simplify one of the most stressful life events for customers – moving day! If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing upside for bonuses, you’ll love this role!

Requirements:

To be successful, you’ll need these qualities.

You’re at least 18 years of age

You have a High School Diploma or equivalent

You can work between the hours of 7:00 AM-12:00 AM CST, but have some flexibility as business needs may change

You have at least 6 months of Sales/Customer Service experience and you understand the value of coaching / feedback to build your sales and customer experience skills

You have retail or call center experience and you’re not afraid to make product recommendations to customers.

Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence

You’re computer savvy, comfortable sitting at a desk and working with multiple monitors

You’re results oriented and comfortable providing customers with recommendations and solutions

You have excellent  Spanish communication skills, both oral and written

Discover what it’s like to be a champion of innovation.

Job Openings & Hiring Events | Industry Insights | Career Development Blogs | Growth Stories

discover-bg