Colombia
Canada
India
Jamaica
Philippines
UK
US
SA
Job Description
You will meticulously review and consolidate all client expenses, travel records, and expenditures into a unified system. Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.
Use multiple computer systems to research products, services, common problems, and solutions offered.
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time.
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
Paid Training
Refer-A-Friend bonuses
Time off – paid vacation.
Transportation – Limited Evening Free Transportation.
Career advancement in a fast-growing organization
People focused environment where you’ll make lifetime connections and friendships.
What we are looking for:
So what really makes a great Backoffice Auditor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. Remaining abreast of evolving client information trends and adopting best audit practices. Guaranteeing the accuracy of clients' financial records. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!
Requirements:
You’re at least 18 years of age.
Fluent English and Spanish language
Education Requirement High School Diploma
You can work between the hours of [7 AM and 4:30 PM CST] but have flexibility as business needs may change.
You have at least 6 months of Sales/Customer Service experience, 6 months BPO/Call Center experience and you understand the value of coaching / feedback.
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You have excellent English and Spanish communication skills, both oral and written
You must be able to analyzing various types of expenses.
Ensuring that all expenditures adhere to the client's established policies.
HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Colombia regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
You will be required to pass preemployment tests and an interview. Our initial screening does include Artificial Intelligence assessments.
