Jamaica
Canada
Colombia
India
Philippines
UK
US
SAFirst Call Resolution
It is a metric that evaluates a call center’s ability to resolve customer issues during the first interaction, reducing the need for follow-up.
Escalation Call
Intro Text Missing
Outbound Calls
It refers to phone calls made by a company or its representatives to customers.
Digital Customer Experience
Digital Customer Experience refers to the way customers experience and engage with a brand across digital platforms.
Multi-channel support
It refers to a customer service approach where a business interacts with customers across multiple communication channels
Live Chat
A real-time communication tool that lets customers interact directly with a company’s representatives.
