Important Notice: Recruitment Scam Alert It has come to our attention that fraudulent interview letters and job offers are being circulated in the name of HGS (Hinduja Global Solutions), particularly targeting individuals in Nigeria. Please be informed: - HGS does not have offices or conduct recruitment in Nigeria. - All genuine job openings are listed only on our official careers website and communicated through verified HGS channels. - We do not charge any fees for interviews or job offers. If you have received such communication, we urge you to verify its authenticity by writing to us at Talk2Us@teamhgs.com. Help us stop fraud. Do not share personal or financial information with unknown recruiters claiming to represent HGS. - Stay Alert. Stay Safe. - Team HGS

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Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

B

BPO

Business Process Outsourcing means outsourcing business tasks to experts to boost efficiency and enh...

D

Digital Customer Experience

Digital Customer Experience refers to the way customers experience and engage with a brand across di...

H

Help Desk

Learn what a help desk is, its types, importance, and core functions in providing seamless customer ...

I

Inbound Call Center

An Inbound Call Center means a customer service hub where trained agents handle incoming calls from ...

L

Live Chat

A real-time communication tool that lets customers interact directly with a company’s representative...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

B

  • BPO

D

  • Digital Customer Experience

H

  • Help Desk

I

  • Inbound Call Center

L

  • Live Chat
Glossary Test

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