Core Responsibilities:

This is a busy hands-on role, requiring an energetic and flexible approach and a strong commitment to internal customer care. You will have first-line responsibility for all aspects of building upkeep and maintenance.

Key Responsibilities

Do regular checks on the logs/manuals to ensure that there are being properly maintained.

Manage the Access control systems (BMS) for all locations and ensure that correct procedures are being followed.

Manage the camera system for all locations and do regular checks to ensure that the playback footage is being recorded.

Provide monthly Access report to the Audit and Compliance Department

Supports the department by collecting and coordinating internal compliance data with auditors and the Audit and Compliance team.

Be the Point of Contact for the facilities and administration team in any Internal and external audits

Providing high-quality customer service using professionalism, confidentiality, and good

Helps others by answering questions and responding to requests.

Enforces adherence to requirements and advises management on needed actions.

Explores opportunities to add value to job accomplishments

Enhances Facilities and Administration department and organization reputation by accepting ownership for accomplishing new and different requests

Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

 

Requirements and Qualifications

High school degree or equivalent

Minimum 2 years experience in the role or BPO work experience

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Ability to analyze problems and strategize for better solutions

Good interpersonal, communication, and customer service skills

Able to work in a team

Able to assess and prioritize tasks

Good computer literacy

Able to use initiative and work unsupervised

Excellent organizational skills

Ability to work flexible hours

Required Physical Abilities:

Manual and physical dexterity are needed to operate a computer keyboard and handle paper documents.

Special Conditions:

Must be flexible and willing to work irregular hours including evenings, weekends, and any work schedule required to satisfy client and customer needs in a 24/7 work environment