Meet Our Recruiters: Chevanne Rhoden

Please tell us about yourself and your experience so far as a recruiter

I’m a dynamic and results-driven Talent Acquisition Specialist with over four years of experience in high-volume recruitment, end-to-end hiring, and seamless onboarding within the BPO and customer service sectors. I have a strong track record in managing pre-hire documentation, streamlining background checks, and coordinating smooth training transitions. My background as a Quality Analyst gives me a sharp eye for spotting process gaps and improving overall hiring effectiveness. I’m passionate about creating efficient, people-focused recruitment experiences and partnering cross-functionally to attract top-tier talent and support organizational growth.

What are some must-have qualities you look for in candidates applying to HGS?

Some of the qualities I look for in candidates include the ability to articulate themselves clearly, strong problem-solving skills, and a solid sense of integrity. They should also demonstrate flexibility and adaptability and have a clear understanding of the importance of delivering an excellent customer experience.

What is a question you never miss asking?

Would you rather be the average agent on a top team or the top agent on an average team? and why?

What would be your pro tip for applicants?

Candidates should come prepared with a clear understanding of the role and the company they are applying to. Doing your research not only shows professionalism but also helps you speak confidently about how your skills align with the position. It also allows you to ask thoughtful questions, which demonstrates genuine interest and makes a strong impression during the interview.

What aspect of the HGS culture do you share with your candidates?

As a recruiter at HGS, I share our strong People First culture with every candidate. I make sure they experience the empathy, respect, and transparency that define how we work here. I also emphasize our focus on learning and growth, showing candidates that HGS is a place where they can develop their skills and build a long-term career.

Be part of a People First culture where your growth and potential matter. Start your HGS journey today!