Colombia
Canada
India
Jamaica
Philippines
UK
US
SA
Job Description
Communicate with customers through inbound calls in Spanish – that’s right, no outbound sales or prospecting required
Identify customer needs through active listening to sell and cross-sell products that meet customer needs for cable TV, Satellite TV, Internet, Phone and various other services
Take a consultative approach with customers already interested in our services and close the sale through our customer focused approach to each interaction
Use multiple computer systems to research products, services and price points that meet the needs of the customer
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
Paid Training
Refer-A-Friend bonuses
Time off – paid vacation.
Transportation – Limited Evening Free Transportation.
What we are looking for:
So what really makes a great Customer Sales Representative? Think of yourself as a problem solver who will have the opportunity to simplify one of the most stressful life events for customers – moving day! If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing upside for bonuses, you’ll love this role!
Requirements:
- You’re at least 18 years of age
- You have a High School Diploma or equivalent
- You can work between the hours of 7:00 AM-12:00 AM CST, but have some flexibility as business needs may change
- You have at least 6 months of Sales/Customer Service experience and you understand the value of coaching / feedback to build your sales and customer experience skills
- You have retail or call center experience and you’re not afraid to make product recommendations to customers.
- Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
- You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
- You’re results oriented and comfortable providing customers with recommendations and solutions
- You have excellent Spanish communication skills, both oral and written
