HGS Colombia: Officially a Great Place to Work – and Proud of It!

In the ever-evolving world of work, where employees are looking beyond salaries to find fulfillment, recognition, and purpose, being recognized with a Great Place to Work certification is more than a badge—it’s a commitment. It reflects what makes a company a great place to work—a culture rooted in trust, inclusion, and growth.

At HGS Colombia, that commitment is being recognized at the highest level, with the organization now proudly holding the Great Place to Work® certification. Achieving this milestone is a testament to the culture HGS has built in Colombia: a fun workplace, a diverse and inclusive company, and an employer where people feel empowered to grow and thrive.

But what exactly makes HGS Colombia one of the best place to work certified companies? Let’s explore what this prestigious certification means and how HGS earned it. Let’s take a closer look.

What Is the Great Place to Work® Certification?

The Great Place to Work certification is a globally recognized acknowledgment awarded to organizations that prioritize employee well-being, cultivate trust-based relationships, and build exceptional workplace cultures. This honor is based primarily on direct employee feedback about their experience at the company, including trust in leadership, fairness, camaraderie, inclusion, and pride in their work. To qualify, companies must meet strict benchmarks. In Colombia, the minimum required positive response rate for certification is 70%.

The Numbers Speak: HGS Colombia’s Survey Success

HGS Colombia didn’t just meet the bar—it exceeded it.

• 179 unique survey responses were received, accounting for 78.85% of the total employee headcount.
• 87% of responses were positive, far surpassing the 70% certification threshold.
• A resounding 92% of employees stated that HGS Colombia is a Great Place to Work.

These outstanding results underline why HGS Colombia rightfully earned a Great Place to Work certificate, reinforcing its position among top-rated employers in the country.

What Makes HGS Colombia a Certified Great Place to Work?

As a Great Place to Work certified organization, HGS Colombia exemplifies the global standards of trust, fairness, and camaraderie that define a top workplace. Its success has always stemmed from its people-first culture.

In Colombia, this culture is thriving thanks to a few standout pillars that elevate it among Great Place to Work certified companies.

1. People-Centric Culture

At HGS Colombia, employees are not just staff—they're collaborators, contributors, and culture builders. The leadership team works hard to cultivate a workplace where respect, fairness, and trust are everyday experiences. Open-door policies, approachable management, and regular town halls ensure everyone has a voice.

2. A Fun Workplace With Heart

One of the defining features of HGS Colombia is its emphasis on creating a fun workplace. From themed events and wellness programs to community service days and internal contests, the company understands that employee engagement is driven by joy, connection, and shared celebration.

Team-building activities, cultural celebrations, and gamified learning sessions help bring the workforce together—making Mondays something to look forward to.

3. Diverse and Inclusive by Design

As a diverse workplace, HGS Colombia is proud to champion equity, inclusion, and representation. The team includes people from various cultural backgrounds, life experiences, and walks of life. Inclusion isn’t a checkbox—it’s integrated into hiring, development, and leadership practices.

Being a diverse and inclusive company means every employee feels safe, respected, and welcomed, regardless of gender identity, ethnicity, disability status, or background..

4. Opportunities for Growth & Upskilling

Through the HGS Careers platform, employees have access to continuous learning, upskilling programs, mentorships, and internal mobility. This empowers people to shape their careers within the company rather than looking elsewhere for advancement.

From frontline customer service agents to team leads, supervisors, and quality analysts—HGS Colombia offers clear progression paths. In fact, many of the current managers started their journey in entry-level roles.

5. Equity in the Workplace

Fair treatment and equity in the workplace are foundational principles at HGS. Equal pay for equal work, transparent promotion criteria, and inclusive performance evaluations ensure that growth opportunities are not limited by bias or favoritism.

This fair and transparent work culture directly contributes to the high trust scores reflected in the Great Place to Work® survey.

Community Engagement and Purpose

At HGS Colombia, doing well also means doing good. Through the global “Work to Give” initiative, employees regularly participate in local volunteer projects, charity drives, and sustainability programs. This deepens the sense of purpose at work and strengthens the company’s bond with the local community.

This alignment between work and impact helps employees feel that their roles contribute to a broader mission—something that plays a big role in making HGS Colombia a great place to work.

Why the Certification Matters

Earning a Great Place to Work certification is more than a feel-good moment—it represents trust, transparency, and teamwork recognized on a global scale. It has a real impact—for talent, business, and brand.

• For Employees:The certification validates what many already feel—that they are part of a respectful, growing, and inspiring workplace. It also enhances internal pride and motivation.
• For Job Seekers: Anyone considering a career at HGS can now explore HGS careers with confidence. The certification signals that this is not just a job, but a place where people matter.
• For Clients:A happy team delivers better service. Clients who partner with HGS Colombia benefit from working with a highly engaged workforce driven by passion and purpose.
• For the Country:HGS Colombia’s success enhances Colombia’s reputation as a competitive destination for nearshore customer experience delivery, proving that the country is home to not just talent, but thriving work cultures.

A Future Built on Trust and Growth

While HGS Colombia celebrates this milestone, it’s not resting on its laurels. The team is already focused on the future—on growing the business, deepening engagement, and continuing to prioritize people as the heart of the organization.

The leadership team continues to champion employee well-being, inclusion, and innovation. The goal isn’t just to stay certified—it’s to evolve the culture, year after year.

Conclusion

Achieving the Great Place to Work certification is no small feat. It reflects the dedication, culture, and unity of an organization that truly values its people. For HGS Colombia, this honor validates years of intentional culture-building and employee-first policies.

From a fun workplace environment and a diverse workplace culture to real equity in the workplace and a deep commitment to growth, HGS Colombia exemplifies what it means to be a certified Great Place to Work.

If you're looking to join a company that’s more than just a job—a place where your voice matters, your growth is prioritized, and your work makes a difference—then HGS careers in Colombia might just be your next big step.

Explore opportunities at HGS Colombia today. Join a certified best place to work.