Customer service is rapidly evolving, and at the forefront of this transformation is Artificial Intelligence (AI). Call centers, once synonymous with long hold times and frustrating interactions, are now embracing AI technologies to enhance customer service in unprecedented ways. From automating routine tasks to providing personalized interactions, AI is revolutionizing the customer service experience.

Generative AI is a term that has become increasingly familiar to netizens worldwide, thanks to groundbreaking models like ChatGPT, Dall-E, and Bard. These innovations have made generative AI a household name and have significantly expanded the horizons of creativity. In essence, generative AI is a subset of artificial intelligence that focuses on training models to create new content autonomously. This represents a significant leap from conventional AI systems that rely on predefined rules and explicit programming.

A Digital Postcard to 22-Year-Old me features advice from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.

Scott MacDonald, Director, Operations:

First things first - don't skim this note!

A Digital Postcard from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.

Dinesh Charak - Senior Vice President – Legal:

Dear 22-year-old self,

Success is a journey, not a destination - embrace the experiences and enjoy the ride.

Remember, time is precious, so honor your commitments to yourself and others. Respect isn't given; it's earned through actions and understanding, and empathy will help you build meaningful connections along the way.