Careers At HGS

Faucet Customer Support

Job Code : HGS/213
PEORIA |IL Permanent

Job Description

Have you been looking for that career opportunity that will take you to a new level of customer care?

That position that capitalizes on your superior customer service skills AND your technical expertise?

That opportunity that puts all your DIY skills to good use and you finally get paid for it?


HGS has the opportunity for you. Our state of the art call center is looking for individuals who bring technical expertise and fix it yourself skills along with a passion for helping others who are not as handy with their hands.


This position supports one of our Fortune 500 customers and their brands, and one of North America’s largest plumbing products companies. This position will have a high volume of communication with internal and external customers in order to help find a resolution to product issues. There will be multiple interactions with the direct customer, manufacturer’s representative agency staff, and other Customer Solutions team members.  Communication with external customers will be via phone, email, or through social media channels.


Principal Accountabilities and Responsibilities:

?  Respond to telephone calls and emails that require research in the areas of:

o  Product – general and technical in nature

o  Order status -  Pricing, availability and shipping status of an order

o  Escalation of requests to correct Account Managers

?  Direct communication with customers, Contact Centers, sales and engineering

?  Address external customers’ dissatisfaction with care, patience and concern

?  Respond positively when faced with fast paced decision making

?  Attend Cross functional meetings as needed to support the brand

The position will be measured on criteria such as availability for customer phone calls, service level in responding to emails and product knowledge.



·         High school diploma or equivalent

·         At  least 6 months of previous customer service experience

·         Strong computer skills

·         Excellent communication skills

·         Previous plumbing experience highly beneficial


If you want to take your career to the next level… try something new and innovative…put those fix it yourself skills to work… then contact HGS today and let’s explore this opportunity further to determine if it is the right fit for you. 

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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