To direct, coordinate, and participate in development and delivery of training
programs and training processes for HGS staff.
Typically Reports To: Manager or Director of Training
Typical Reports: None
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Build and enhance curriculum and training programs to support the job function
and performance needs of the HGS teams.
Deliver and/or oversee the delivery of the defined training programs at each of the
HGS locations to ensure consistency of delivery and results.
Develop and implement evaluation processes to gauge the effectiveness of
Track and report on training programs. Develop appropriate metrics.
Act as a liaison between departments in support of training program objectives.
Be actively involved in the process of setting training goals and objectives in
support of HGS training.
Ensure quality processes are in place to create consistency in all training programs
The above statements are intended to indicate the general nature and level of work being
performed by employees within this classification. They are not intended to be an
exhaustive list of all responsibilities, duties and skills required of employees assigned to
this job. Employees in this job may perform other duties as assigned. In addition to the
above, all HGS employees are expected to:* Promote teamwork and cooperative effort. * Help train and give guidance to other
HGS employees. * Maintain a clean, safe, and unobstructed work area, and practice good
safety habits. * Provide internal and external customers with the highest quality service.
MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills)
BS/BA in Business, English or related field, or equivalent experience
2 to 4 years experience in training environment
Demonstrated strong writing skills
Demonstrated leadership and motivational skills
Intermediate knowledge of PC applications for worked processing, presentations,
Prefer basic understanding of call center environment
25% travel required