Our Leaders Speak: Jenna Atkins

Jenna Atkins is the Head of Contact Centre HR at HGS-UK. She has been with HGS for six years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.

How has your journey with HGS been so far?
I have learnt and experienced many things during my time with HGS. The dynamics of our business has exposed me to opportunities that I may not have come across in other organisations, and I have been able to progress in my career as a result. HGS has taught me the lesson of perseverance. Everyone who works here knows that patience and continued efforts are always rewarded in more than just one form. I get to work with a host of talented people from various backgrounds and the one thing they all share in common is their ability to work as a team. It’s hard not to take pride in being a part this team. HGS is an ever-growing organisation, bringing many opportunities for all of us. In my role in HR, I get to work on areas that can enhance the employee experience at HGS. 

According to you, what is the impact of your role?
I manage the HR operations function, which delivers proactive and business-focused HR advice and services. These services include recruitment and selection, employee relations, organisational development, and support for new business solutions and contracting. So in many ways, my role is at the centre of our success as an organisation.

What would be your message for those looking for a career with HGS?
If you are looking to build a long-term career with us, you will not be disappointed. We are an excellent team to be part of, and we make it our mission to learn something new from one another.

If you are interested in a rewarding career in customer service, we are the workplace for you. Join us.