Careers At HGS

Associate Billing

Job Code : HGS/399
Cranbury |NJ Permanent

Job Description

HGS USA is now seeking Billing Associates for our customer experience center located in Cranbury, NJ.

We offer:

·        Comprehensive health benefits options

·        401(k) with company matching

·        Loyalty programs

·        Company awards

·        Incentive opportunities

·        Professional training and career path development

·        We operate 5 days per week

·        We operate from 8:00 am until 4:30 pm


You will be billing medical claims (UB04 and CMS 1500 forms) for reimbursement to various health care payers, and reviewing claim forms for accuracy and completeness prior to billing.



·        Billing and resubmitting claims

·        Retrieving necessary documents for billing

·        Identifying issues with claim forms

·        Following up on claims

·        Coordinating with teams spread across various geographic locations

·        Posting adjustments and resolving credit balances

·        Resolving rejections and denials through corrections and appeals



·        2 or 4-year university degree, with at least 1 year of hospital billing and/or Medicare/Medicaid claim resolution experience 


·        High school diploma or general equivalency diploma with 1-3 years of hospital billing and/or Medicare/Medicaid claim resolution experience


·        Medical Billing and/or Coding certification preferred  

·        Understanding of revenue cycle process for healthcare providers

·        Sound understanding of bill form locators and billing policies

·        Strong knowledge of Microsoft Office, Excel, and Word

·        Able to communicate verbally and in writing in fluent English

·        Excellent communication skills and telephone skills

·        Ability to navigate through different computer systems

·        Ability to research documents and find information

·        Must be flexible with the ability to adapt to changes quickly and think conceptually

·        Solid problem solving skills to resolve complex customer inquiries



HGS USA is a global leader in business process management. For 40 years, HGS has been providing an intelligent solution approach to meet clients at their stage in the transformation journey. From traditional voice contact center services and web self-service, chat, text, and social customer service to back-office support and robotic process automation, HGS provides a best-in-class experience! HGS is part of the multi-billion dollar conglomerate Hinduja Group. We take a true globally local approach, with over 44,854 employees across 75 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. 

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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