Careers At HGS

HR Generalist Culture Ambassador

Job Code : HGS/398
Jacksonville | FL Permanent

Job Description

HR Generalist Culture Ambassador

The HR Generalist Culture Ambassador will be responsible for planning, organizing, and leading the 0 – 90-day process for all new hire agents to ensure a positive employee experience to begin their career with HGS.  As part of the Human Resources team, the HR Ambassador acts as an information source in all aspects of Human Resources during the initial 90 days of employment to ensure an atmosphere that fosters continuous growth and promotes positive company culture.



Typically Reports To:  Manager, Human Resources



What you will do in this role:

  • Entrench in early employee life cycle experience
  • Identify and make recommendations for areas of improvement in all departments involved in the first 90 days of employment
  • Report feedback and influence departmental change to positively impact retention
  • Ensure and monitor adherence to Client specific compliance requirements
  • Coordinate with the appropriate department to address employee concerns for those potentially in the “risk zone”
  • Ongoing touch points with new hire employees on a weekly basis to gauge areas leading to attrition
  • Coordinate engagement of functional teams during training
  • Model Rewards and Recognition for achievements, exceptional work etc
  • Coordinate and ensure personal contact via phone for any no call no show employees during the first 90 days
  • Conduct and update the welcoming and new hire orientation program to ensure positive feedback
  • Educate all new hire on the VoE program and communications
  • Other duties as assigned


The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. 

In addition to the above, all HGS employees are expected to:

*Promote teamwork and cooperative effort.  *Help train and give guidance to other HGS employees.  * Maintain a clean, safe, and unobstructed work area, and practice good safety habits.  *Provide internal and external customers with the highest quality 



What it takes to be successful in this role:

  • Two (2) year college degree in HR/business related field
  • Two (2) years of direct HR related experience
  • Excellent communication skills
  • Excellent time management and organizational skills
  • Ability to work independently and as part of a team
  • Ability to work well under pressure
  • Demonstrated positive relationship building skills among peers, leaders and/or clients among a diverse population
  • Demonstrated ability to deliver outcomes and achieve goals
  • Ability to empathize with others

Preferred job education, experience, qualifications, etc:

  • Four (4) year college degree in HR/business/customer service related field
  • Social services background a plus






Uses Sound Judgment & Makes Decisions Wisely



Surveys a situation quickly and grasps the issue or problem by asking probing questions.  Develops sound business recommendations to achieve progress on global issues.  Recognizes limits in resolving complex issues and teams with appropriate personnel to resolve issue. Reviews decisions to evaluate impact to long range goals. 

Shows Initiative



Develops and leads the vision for the organization that will create an environment of empowerment and excellence.  Ensures that management understands and is equipped with the necessary tools to lead.  Looks for new ways to contribute to the business.

Promotes Teamwork



Shares in-depth knowledge about the global environment to expand team understanding of relevant issues.  Leads team supporting global initiatives.  Participates in and facilitates internal and external collaborative efforts and arrangements. 

Communicates Effectively


Provides clear understanding of job priorities and expectations. Practices attentive and active listening. Conveys information to all levels of the organization.  Leads and facilitates internal and external meetings.

Embraces Differences

Recognizes and models an understanding of the business value of diversity in team members.  Assigns initiatives aligned with team members differences in strengths.  Understands multiple voices create new ideas, new services and out of the box thinking.

Drives Customer Focus


Establishes alliances with key customers and stakeholders.  Drives the company strategies to focus on customer needs.  Builds organization structures aligned with customer needs.







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