Careers At HGS

Compliance Specialist

Job Code : HGS/350
Jacksonville | FL Permanent

Job Description

Job Description


The Compliance Specialist is responsible to provide appropriate access to and protect the confidentiality and integrity of customer, employee, and business information in compliance with organization policies and standards.  This role will support and drive outcomes for all assigned client initiatives related to compliance performance, including responsibility for any remediation plans. 




  • HealthCare Compliance – performing compliance duties related to Client and CMS Compliance.

·         Analyzes performance data and ensures mandatory reporting, including short call monitoring, Inventory Management SVL and tasks, WAH compliance, Complaints, Appeals and Grievance handling, Ethics and Required training completion and Test Calls, is completed on a daily, weekly and monthly basis as needed to assess outcome and operational metrics for the team and individuals related to Client and CMS compliance. 

  • Update and educate staff on program specific policies and procedures; provides interpretation and escalates to leadership team when needed.
  • Works within defined parameters to identify work expectations and quality standards; assists in prioritization and timing of work.

·         Implements strategic plans, drives goals and objectives to improve work performance.

  • Assisting in planning for Business Continuity, Risk Management and creation Remediation plans.
  • Security Training – ensuring all sites are in compliance with all security training
  • Access Management – for their respective areas – ensuring all sites are verifying access every month
  • Conduct Vulnerability scanning
  • Conduct system log reviews
  • Assisting Information Security and Compliance Officer with audit prep – for their respective areas
  • Physical Security Audit – performing the physical security for their perspective areas on an annual basis
  • Monthly Security Bulletins and checklists
  • Coordinates activities related to audits for annual compliance as listed below:
    • GLBA
    • HIPAA
    • ISAE 3402/3412
    • ISO 27001
    • ISO 9001
    • PCI DSS 3.2
    • SSAE16
    • SOX




•    High school diploma or equivalent

•    Exceptional written and verbal communication

•    Able to assimilate data, identify risks/opportunities and present solutions

•    Ability to develop, implement and evaluate programs designed to influence compliance adherence and performance

•    Proficiency in Microsoft Office applications, including Word, Excel and Outlook 

•    Highly organized and a strong attention to detail, including time sensitive work

•    2-5 Years’ experience in Operations/Compliance



The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.  In addition to the above, all HGS employees are expected to:


* Promote teamwork and cooperative effort.  * Help train and give guidance to other HGS employees.  * Maintain a clean, safe, and unobstructed work area, and practice good safety habits.  * Provide internal and external customers with the highest quality service.







Uses Sound Judgment & Makes Decisions Wisely



Surveys a situation quickly and grasps the issue or problem by asking probing questions.  Develops sound business recommendations to achieve progress on global issues.  Recognizes limits in resolving complex issues and teams with appropriate personnel to resolve issue. Reviews decisions to evaluate impact to long range goals. 

Shows Initiative



Develops and leads the vision for the organization that will create an environment of empowerment and excellence.  Ensures that management understands and is equipped with the necessary tools to lead.  Looks for new ways to contribute to the business.

Promotes Teamwork



Shares knowledge about the global environment to expand team understanding of relevant issues.  Participates in and facilitates internal and external collaborative efforts and arrangements. 

Communicates Effectively


Provides clear understanding of job priorities and expectations. Practices attentive and active listening. Conveys information to all levels of the organization.  Leads and facilitates internal and external meetings.

Embraces Differences

Recognizes and models an understanding of the business value of diversity in team members.  Understands multiple voices create new ideas, new services and out of the box thinking.

Drives Customer Focus


Drives the company strategies to focus on customer needs.  Builds organization structures aligned with customer needs.



HGS is a drug free work environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status.

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